Refunds Policy

As third-party agents, we must provide all our customers with the highest quality service possible with the most competitive price tag. SkipBinFinder.com.au is committed to ensuring this is followed through from the initial booking to after-sale services.

Full refunds will be issued minus the $4.00 booking fee:

All customers are entitled to a full refund (excluding the $4.00 fee) if orders are cancelled no less than three days before scheduled delivery.
To cancel your order, please contact:
SkipBinFinder on 1300 527 415

If a skip bin isn’t delivered, you will be entitled to a full refund, excluding the $4.00 booking fee.

Preferred delivery times are not included, and the refund only covers non-delivery.

If the service provider reschedules the delivery or collection of the bin, then the above is null and void.

If you have any delivery issues, please get in touch with us directly as soon as possible to avoid cancellation fees.

Partial refunds will be issued:

Customers are entitled to a partial refund when the order is cancelled directly by you, the customer, no less than two (2) business days before the delivery date.

The cancellation fee is the equivalent of 10% of the charged amounts and will be payable to SkipBinFinder.com.au.

Customers are also entitled to a partial refund if they cancel an order on the day of the arranged delivery date or the day before the delivery date. The cancellation fee incurred is 20% of the charged amount and is payable to SkipBinFinder.com.au.

Cancellations carried out on the day of delivery also incur a call-out charge, which will be payable directly to the service provider.

Non-refundable:

The $4.00 booking fee is non-refundable in any circumstance.

Refund account

Refunds are only returned to the credit card on which the original purchase was made. Refunds will be made within three (3) business days from the date of cancellation.